⇨Error 983
Terminals can perform transactions normally despite the error.
You should not proceed with a RESET, as the terminals will become inoperable after this action. To carry out the necessary checks, a customer support representative will need to handle your case.
⇨Error 984 / 982
If you see the error message "Error 984" (or "Error 982") on PROLIN terminals during software update, this indicates a weak connection to the Terminal Management System (TMS).
You can take the following actions:
Restart your Router:
If there are no other connected devices (like a call center, switch), or
If it uses a static IP address
Restart your terminal
The above 2 reboots/restarts, help delete possible errors which affect the card terminal's network connection.
If you are not using a static IP and are connecting via DHCP, try connecting the terminal to another Router. If the issue persists, you will need to contact a network technician or your Internet Service Provider (ISP) to find out why the IP address is disconnecting/not connecting.
Caution!
If there are other connected devices as mentioned above or if you are using a static IP address, you will need to consult a network technician to investigate why the disconnection occurs with the static IP settings.
⇨Error 985
In some cases, Prolin terminals S800 and S900 may show error 985. To resolve this issue, you need to restart the terminal and then proceed with a software update