To access your account, you will need to follow the steps below. The steps are the same whether you log into your account via Web Banking or through the viva.com Mobile App.
Open the viva.com home page in your browser and click on the Login button:
Enter the registered mobile number (minus the leading zero)
Enter the password and click on the Continue button
A Push Notification is being sent to an enrolled mobile device.
Useful Information!
You can use an alternative log in method (e.g. SMS OTP) after 19'' have elapsed on this screen.
Tap on the notification received on your mobile to view the approval request.
Log in to the viva.com Mobile app using the mobile phone's biometrics (Face ID/ Touch ID), if enabled.
Review the request (Authorize or Reject).
Once authorizing the request, you will be logged in to your account.
From the screen that appears, select the account you want to sign in to.