➽ Description
The Pre-Authorization function on your viva.com terminal allows for the easy and secure reservation of funds from your customers' cards as a guarantee for the provision of future services. It is ideal for businesses in sectors such as tourism, hospitality, and catering.
➽ Advantages
Payment Assurance: Ensures the required amount is available on the customer's card before providing the service or product.
Reduced Cancellations: Minimizes the risk of transaction cancellations or non-payment, especially in industries like hospitality and car rentals.
Flexible Charging: Allows charging either the full or partial amount of the reserved funds, depending on the final services provided.
➽ To Activate the Pre-Authorization Function:
Submit your request to our team.
After submitting your request, we will contact you via email regarding the outcome.
If approved, the application will need to be updated.
➽ Supported Terminals and Services
You can perform a pre-authorization regardless of your customer's card currency, provided their card issuer supports pre-authorizations. The pre-authorization functionality is supported on:
All payment terminals provided by Viva.com.
Any device running the Viva.com Terminal app.
Important Notes
The pre-authorization function in e-commerce is available only when using the Smart Checkout solution.
The pre-authorization function is not available for recurring payments or installments via card.