Declaration of an unseizable account
You can declare your Viva.com account as unseizable through the AADE platform.
After completing the declaration, send an email from your registered email address to support@viva.com.
Your email should include:
Your full name
Your registered phone number
Please also attach the AADE document confirming the declaration of your unseizable IBAN.
Important note
Legal entities cannot maintain an unseizable account.
I want to change the bank used for my unseizable account
You can declare only one unseizable account. If you have already declared the IBAN of another bank, you must first remove that declaration before declaring your Viva.com account.
Please contact AADE by calling 2131621000. They will guide you through both removing the existing declaration and declaring your new unseizable account.
Please note that VIVA Payment Services Single Member S.A. has not yet been included in the electronic update for the Declaration–Deletion of unseizable accounts between AADE and credit institutions or electronic payment institutions. As a result, the Declaration–Deletion process must currently be completed by you through TAXISnet or with assistance from the AADE help desk.
Once this process has been completed, please send the relevant proof to support@viva.com so we can take the necessary actions on your account.
Seizure, account freezing, or release – How can I get informed?
If you have questions about a seizure or account freeze, or if you have already taken steps to request the release of a seizure, our team is available to assist you.
We also recommend checking your email, including your spam or junk folder, as you may have received important communication regarding the seizure.
Still need help? Our team is here to support you. Please contact us via the Chat with us option in your Viva.com account.