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Surcharge
Updated over 3 months ago

What is Surcharge

With surcharge, merchants can pass on the fees associated with accepting business and international cards to their customers, helping them improve their profit margins.

Note: that based on EU legislation in some countries (PSD2), some merchants are allowed to forward such charges to their customers, depending on the card type used.

The service is enabled when:

  • The merchant supports Surcharge

  • The card type is eligible

How Surcharge works

  • When the cardholder taps their card on the Card terminal the service is enabled

  • The viva.com terminal App will check the card's eligibility

  • At the final transaction screen, the cardholder will be given the option to either Accept or Reject the Surcharge fee

If the cardholder disputes the process, they may select another card.

How to view Surcharge transactions

All merchants supporting Surcharge Amount Functionality are able to view the purchases with Surcharge via Selfcare.

In the Advanced Search of the Section Sales -> Sales Transactions, there is a new section in the search engine giving the option to the merchant to retrieve only purchases with Surcharge (like the existing features for TIP and Loyalty)

How to enable Surcharge

The feature can be enabled and disabled by the merchant by raising a request to Customer Support.

For terminals, transactions, cards and features that support Surcharge check here.

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