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What are offline payments?

Updated this week

Offline payments are transactions that are processed through the viva.com terminal app when the app is unable to connect to the internet. This could be due to a lack of internet connectivity or an unstable connection. When viva.com terminal is in offline mode, the transaction is stored locally on the device. Once the connection to the internet is reestablished, stored transactions are processed and finalized.


Which card terminals support the offline payments feature?

Offline payments feature is available for viva.com business customers who are using the viva.com terminal app on Android devices. More specifically the below card terminals are eligible:

  • viva.com Terminal app (all Android devices - SoftPOS app)

  • viva.com Terminal app for POS devices (Ciontek, Sunmi, PAX Android A8900, A35, A920 PRO, A80)

  • PAX Prolin Q30

  • Mini Card Reader (Paired)

  • Pocket Card Terminal (Paired - not for Black Cabs)

How can I activate the offline payments feature?

The offline payments feature is activated by default for our business customers who use the viva.com terminal app.

Important! On the below MCC list Offline Payments is not available

MCC with No Offline Payments

Merchant Category
(MCC)

Description

5811

Catering

5511

Car Sales

7399

Business Service Not elsewhere classified

8999

Professional Service Not elsewhere classified

1520

General Contractors

7392

Management, Consulting

5074

Plumbing

1761

roofing - Contractors

5085

Industrial Supplies

4829

Money orders

7349

cleaning and maintenance

5698

Wigs

1740

Insulation- Contractors

1731

electrical contractors

6012

Financial Institution

5966

Direct Marketing

Which card schemes does the offline transaction feature support?

Offline payments are supported for VISA, Maestro, MasterCard, and AMEX card schemes.

Where can I locate the offline payments in the viva.com terminal app?

To find the offline payments within the viva.com terminal app, follow the steps below:

  1. Open viva.com terminal app

  2. Select Transactions

  3. Locate the Offline indication for offline transactions

Where can I view the offline limits usage in the viva.com terminal app?

To find the offline payment limits within the viva.com terminal app, follow the steps below:

  1. Open viva.com terminal app

  2. Select More and Offline Mode

  3. Locate the Offline limit usage

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