Offline payments are transactions that are processed through the viva.com terminal app when the app is unable to connect to the internet. This could be due to a lack of internet connectivity or an unstable connection. When viva.com terminal is in offline mode, the transaction is stored locally on the device. Once the connection to the internet is reestablished, stored transactions are processed and finalized.
➥ Which card terminals support the offline payments feature?
Offline payments feature is available for viva.com business customers who are using the viva.com terminal app on Android devices. More specifically the below card terminals are eligible:
viva.com Terminal app (all Android devices - SoftPOS app)
viva.com Terminal app for POS devices (Ciontek, Sunmi, PAX Android A8900, A35, A920 PRO, A80)
PAX Prolin Q30
Mini Card Reader (Paired)
Pocket Card Terminal (Paired - not for Black Cabs)
➥ How can I activate the offline payments feature?
The offline payments feature is activated by default for our business customers who use the viva.com terminal app.
Important! On the below MCC list Offline Payments is not available
MCC with No Offline Payments
MCC with No Offline Payments
Merchant Category | Description |
5811 | Catering |
5511 | Car Sales |
7399 | Business Service Not elsewhere classified |
8999 | Professional Service Not elsewhere classified |
1520 | General Contractors |
7392 | Management, Consulting |
5074 | Plumbing |
1761 | roofing - Contractors |
5085 | Industrial Supplies |
4829 | Money orders |
7349 | cleaning and maintenance |
5698 | Wigs |
1740 | Insulation- Contractors |
1731 | electrical contractors |
6012 | Financial Institution |
5966 | Direct Marketing |
➥ Which card schemes does the offline transaction feature support?
Offline payments are supported for VISA, Maestro, MasterCard, and AMEX card schemes.
➥ Where can I locate the offline payments in the viva.com terminal app?
To find the offline payments within the viva.com terminal app, follow the steps below:
Open viva.com terminal app
Select Transactions
Locate the Offline indication for offline transactions
➥ Where can I view the offline limits usage in the viva.com terminal app?
To find the offline payment limits within the viva.com terminal app, follow the steps below:
Open viva.com terminal app
Select More and Offline Mode
Locate the Offline limit usage