Our goal is to ensure that your experience remains excellent at every stage of your relationship with us, even if you decide to close your account.
If you are already speaking with one of our representatives, you can provide them with more information about the reason for closing your account. This allows us to better understand your needs and provide the most appropriate support while exploring alternative solutions that may be available.
We are here to provide any information you may need.
How to Submit a Deactivation Request
Note: If you have more than one account and do not wish to close them all, you can choose to close only the account(s) you no longer need.
To deactivate your account:
Log in to your Viva.com Account.
Select Chat with us from the menu.
Our team will process your request and guide you through the next steps.
Prerequisite: Zero Balance
To complete your account closure request, your account balance must be zero. If you need assistance bringing your balance to zero, contact us through Chat with us, and our team will guide you through the process.
Protection of Personal Data
Although account deactivation is permanent, we retain your personal data in accordance with applicable laws, so you can feel completely secure.
Deactivating your account is a straightforward process, and our experienced team is here to support you. If you have any questions before proceeding, we will be happy to provide additional information and discuss the available options.