A sale transaction reversal happens when a card payment is initially approved but cannot be completed successfully.
This can occur when you accept a payment through your terminal or Tap on Phone and the transaction is interrupted before completion.
A transaction may be reversed due to connectivity issues, such as:
Network connection problems.
Weak or lost signal during payment processing.
These issues can prevent the transaction from being completed, even if it was initially approved.
Our offline payments service is designed to help you continue accepting payments when you experience connectivity issues. For more information, see our offline payments guide.
Still need help? Our team is here to support you. Please contact us via the Chat with us option in your Viva.com account.