If you are experiencing printing issues with the Ciontek terminal, such as:
The print option is not visible.
The receipt does not print.
The printing process starts but does not complete.
Follow these steps:
➡️ Update the Device
Check if the POS or viva.com terminal is updated to the latest version.
➡️ Confirm Application
Ensure you are opening the viva.com terminal application from the correct icon and not through a shortcut.
➡️ Check Thermal Paper
Verify that the thermal paper:
Has the correct diameter (dimensions)
Is properly placed in the slot
➡️ Enable Receipt Printing
Confirm that the receipt printing option is active. Follow this path in the terminal menu:
More (bottom right icon) > Settings > Checkout Options > Receipts > Enable Receipts.
If the "Enable Receipts" option is active, check the "Advanced Settings" field for the "Print Test Receipt" option.
➡️ Reinstall the Application
If the "Receipts" and "Print Test Receipt" options are not visible, you will need to delete and re-download the viva.com terminal application from the Google Play Store.
Note: By deleting the app, you will need to reconnect the terminal to your viva.com account.