Having trouble printing receipts on your Ciontek terminal? This may include a missing print option, receipts not printing, or printing that starts but does not finish.
Follow these steps to troubleshoot the issue:
Make sure your POS or Viva.com terminal is running the latest version.
Open the Viva.com Terminal app directly from its icon, rather than using a shortcut.
Check that the thermal paper roll is the correct size and properly positioned in the printer, as shown below.
To enable receipt printing, open the terminal menu and go to More → Settings → Checkout Options → Receipts → Enable Receipts. Once enabled, go to Advanced Settings and check for the Print Test Receipt option.
If the Receipts and Print Test Receipt options are not visible, delete the Viva.com Terminal app and reinstall it from the Google Play Store. Reinstalling the app requires you to reconnect your terminal to your Viva.com account.
Still need help? Our team is here to support you. Please contact us via the Chat with us option in your Viva.com account.