A One-Time Password (OTP) is automatically sent to your registered mobile number when verification is required.
If you have not received your OTP, first make sure that your registered mobile number is correct. If your contact information is accurate, you can request the OTP to be resent.
Try requesting the OTP through a different channel
If you are trying to receive the OTP through a computer browser, open a private/incognito browser window and try again. We also recommend clearing your browser's cache and cookies to help prevent similar issues in the future.
If you are trying to receive the OTP through the Viva.com app, try again using your mobile or desktop browser.
If you are trying to receive the OTP through a mobile or desktop browser, try again using the Viva.com app.
Check your device and network settings
If you still have not received the OTP, please review the following:
Restart your device.
If you are connected to a Wi-Fi network, switch to a mobile data network (4G/5G) and try again.
Check whether 5-digit numbers are blocked on your device.
Confirm that you can receive other text messages normally.
If you recently updated your registered contact information, allow a few moments for the changes to be reflected and try again.
Check whether any third-party calling or messaging applications are filtering, redirecting, or storing your text messages.
Review your inbox, spam, junk, or stored message folders.
Note: On some older mobile devices, OTP messages may be stored in Inbox or Storage folders instead of appearing with your regular text messages.
Still not receiving your OTP?
If you have completed all of the steps above and still have not received your OTP, please contact one of our representatives so we can perform the necessary checks.