If you want to return your POS terminal and stop the monthly charges, log in to your Viva.com account, select Chat with us from the menu, and submit your request.
Make sure to include the following information:
Terminal model and serial number of the POS terminal you want to return.
Business name and VAT number.
Full name and registered mobile phone number of the registered customer.
Full name and contact mobile phone number of the person submitting the request.
Special circumstances
Business dissolution: If you're returning the terminal because your business has been dissolved, attach the relevant business dissolution document to your request to avoid incurring a termination fee.
Death of a sole proprietor: If a third party is requesting the return of the terminal and deactivation of the account following the business owner's death, a death certificate must also be provided.
Important: If you end your monthly payment contract before the minimum 24-month period, an early termination fee may apply, according to Viva.com's Terms & Conditions. The responsible team will inform you of any applicable charges.
To review the applicable Terms & Conditions:
Visit the Viva.com website.
Select Terms & Conditions to access the Terms Portal.
Find Terms and Conditions Viva.com account opening and relevant transactions.
Select Download PDF to open and view the document.