If you cancelled a subscription but are still being charged due to a previously authorised recurring payment:
Contact the merchant first
We recommend first contacting the merchant via email to request a refund.
Please keep a copy of your correspondence with the merchant, as it may be required if further investigation is needed.
If the issue is not resolved
If you are unable to resolve the matter with the merchant, please contact our Customer Support Team. We will work with you to collect the necessary transaction information and proceed with the dispute process.
For your security and to help prevent future recurring charges, we also recommend locking your card.
Important
This process does not apply to Viva.com subscription plan charges.
Viva.com subscription plans are charged automatically according to your pricing plan and appear separately in your account's transaction history.
For more information about our subscription plans, click here.
Still need help? Our team is here to support you. Please contact us via the Chat with us option in your Viva.com account.