Viva.com

Troubleshooting Your Viva.com POS Devices

Card Terminal Troubleshooting

Rejected Transactions

Android Terminal Errors

Prolin terminals Errors

Tampered Device Message

Errors

Network problems - WiFi / Hotspot (Prolin S900/ D200)

Network Errors - WiFi/ Hotspot (Android Card Terminals)

Network problem - Ethernet

Network Problem - GPRS

Network Problems

Battery/Power Issue - Card Terminal Shuts Down

Battery Issue - Card Terminal Not Charging

Battery Issue - Battery Depletion

Power Issue - The Terminal Shuts Down During Printing

Battery/Power Issue - Ciontek Terminals

When I disconnect the wireless card terminal from the power, turns off. What should I do?

Battery Issues

Printing Issue

Printing Issue - Faded Receipt

Printing Option is not Available - Ciontek Terminals

Printing Issues

How do I update PAX / Paydroid terminals? (A50, A77, A80, A910, A920, A920PRO)

Updating D200/ S800/ S900

Update

Screen Issue - White / Broken Screen

A contactless payment card cannot be read. What should I do?

Device Issues

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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