How are your charges determined?
Our pricing is based on the Interchange++ model. Under this model, the total cost of a card transaction consists of three separate components:
1. Interchange fee
Interchange fees start at 0.2% for European consumer debit cards.
Interchange fees and scheme fees may vary depending on factors such as:
The type of card used
The merchant's country
The card issuing institution
The merchant category
The transaction type (Card Present, Card Not Present, or By Phone)
2. Scheme fee (Visa, Mastercard, etc.)
Charges, applicable in some countries, are determined by Visa and Mastercard card schemes.
3. Viva.com acquiring fee
The Viva.com acquiring fee is determined by Viva.com and is based on the total monthly card turnover generated by your business.
What is the commission for each sales transaction?
Fees vary depending on the transaction type, including:
Card Present
Card Not Present
By Phone
For a detailed overview of fees by transaction type, please visit our pricing page here.
What is the charge for my plan?
You can view:
You can also view detailed charges in our service price list here.
How can I see the commission charged for a transaction?
Sign in to your Viva.com account.
Open the Reports menu from the left-hand navigation.
Select Sales Clearance.
Review the transaction details and associated commission amounts.
To export the data, select Download to download the Excel file.
Still need help? Our team is here to support you. Please contact us via the Chat with us option in your Viva.com account.