If your terminal is not printing a receipt, follow the steps below to identify and resolve the issue:
➡️ Paper Check
Remove the Paper: Pull out the paper to ensure there is nothing blocking the paper output or causing a jam
Check Paper Diameter: The roll of paper must have the correct diameter to avoid jamming at the printer edges and to exit the port smoothly
➡️ Component Check
Inspect Components: If any component appears damaged, contact customer support for inspection
➡️ Error Message Check
Identify Error Messages: Check if any error message appears when starting the print job
Manage Error Messages:
“Needs Paper” Message: Verify that the paper roll is properly placed and that the cover is securely closed
Other Error Messages: For any other error message, contact customer support for further investigation
➡️ If there are no error messages, proceed with the following steps:
For A920, A910 Terminals with USB Port:
Check if the battery has at least 10% charge. If not, charge the terminal and try printing the receipt again
For S900, S800 Terminals:
Check if you are using the original charger cable. If not, try the original cable. If you have lost it, contact customer support
Contact Customer Support
If, after the above, the problem persists, please contact one of our representatives for further verification stating the steps you have taken.