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Printing Issue
Updated over 3 months ago

If your terminal is not printing a receipt, follow the steps below to identify and resolve the issue:

Paper Check

  • Remove the Paper: Pull out the paper to ensure there is nothing blocking the paper output or causing a jam.

  • Check Paper Diameter: The roll of paper must have the correct diameter to avoid jamming at the printer edges and to exit the port smoothly.

Component Check

  • Inspect Components: If any component appears damaged, contact customer support for inspection.

Error Message Check

  1. Identify Error Messages: Check if any error message appears when starting the print job.

  2. Manage Error Messages:

    • “Needs Paper” Message: Verify that the paper roll is properly placed and that the cover is securely closed.

    • Other Error Messages: For any other error message, contact customer support for further investigation.

If there are no error messages, proceed with the following steps:

For A920, A910 Terminals with USB Port:

  • Check if the battery has at least 10% charge. If not, charge the terminal and try printing the receipt again.

For S900, S800 Terminals:

  • Check if you are using the original charger cable. If not, try the original cable. If you have lost it, contact customer support.

Contact Customer Support

  • Ongoing Issue: If the problem persists after applying all the above steps, please contact customer support for further assistance.

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