If your terminal is not printing a receipt, follow the steps below to identify and resolve the issue:
Paper Check
Remove the Paper: Pull out the paper to ensure there is nothing blocking the paper output or causing a jam.
Check Paper Diameter: The roll of paper must have the correct diameter to avoid jamming at the printer edges and to exit the port smoothly.
Component Check
Inspect Components: If any component appears damaged, contact customer support for inspection.
Error Message Check
Identify Error Messages: Check if any error message appears when starting the print job.
Manage Error Messages:
“Needs Paper” Message: Verify that the paper roll is properly placed and that the cover is securely closed.
Other Error Messages: For any other error message, contact customer support for further investigation.
If there are no error messages, proceed with the following steps:
For A920, A910 Terminals with USB Port:
Check if the battery has at least 10% charge. If not, charge the terminal and try printing the receipt again.
For S900, S800 Terminals:
Check if you are using the original charger cable. If not, try the original cable. If you have lost it, contact customer support.
Contact Customer Support
Ongoing Issue: If the problem persists after applying all the above steps, please contact customer support for further assistance.