The MasterCard MoneySend and Visa Direct services allow merchants to refund their customers with any eligible MasterCard/Maestro or Visa debit, credit, or prepaid card.
The most important benefit is the ability for merchants to complete the refund in near real-time to a MasterCard or Visa card, which usually takes less than 30 minutes.
➤ Activation Process
You can request the activation via chat after logging in to your account or through e-mail at support@viva.com.
To request the activation you have to provide the below information:
Estimation number of standalone refunds (yearly): € xxx
Estimation value of standalone refunds (yearly): € xxx
The average value of a standalone refund: € xxx
Schemes | Eligibility |
Mastercard (including Maestro) | Supported |
Visa | Supported |
Other card schemes | Not Supported |
➤ Payment Types
This service is available with Card Present (CP) and Card Not Present (CNP) / e-commerce payments. This applies to various card transactions (i.e. card charges, card recurring payments, card installments, digital wallet payments, MOTO payments, etc).