I received a notification to update my account

Why am I being asked to update my account?

As part of our regulatory obligations, you may be asked to confirm or update specific information related to your account.

The process is entirely digital and does not require sending any documents. We will guide you step-by-step through your account to help you complete all necessary actions.

What do I need to do?

If you're one of the affected customers, you will receive:

An email notification
A dashboard notification in your Viva account

These notifications will guide you through a quick and simple update process, which can only be completed via a browser (not the app) and takes just a few minutes. The process is similar to your initial registration, with the following differences:

All available information will be prefilled
You may be asked to complete any missing or outdated details
You will need to review, confirm, and digitally sign the required declarations

This step brings your account in line with the updated requirements introduced by Viva Bank.

Steps

Step 1: Collect Business Details

You can fill in any missing information and review the existing info related to your business

Step 2: Confirm UBOs

This step applies only to legal entities.

Step 3: Declare Tax Information

Confirm your Tax Residency and enter your Tax Identification Number (TIN).

Step 4: E-commerce URLs

On this step you are required to confirm the URLs of the online stores where you sell your products. For e-commerce customers, at least one active sales URL is required in order to proceed with the process.

Step 5: Specify Signatories

Specify who has legal authority to sign. You should choose all individuals with legal signing rights for the business - you can add anyone not listed by clicking "Add another".

For legal entities, only individuals officially registered as legal representatives should be selected. For freelancers, this refers to the business owner. The person completing the application (you) does not need to sign unless you are also a legal representative or the business owner.

Step 6: Finalise & Sign

The final step is digitally sign the agreement:

If you have added Signatories as per Step 5, they are required to review and sign the relevant documents. They will receive an email and will be asked to update and/or complete their personal details. You can find the detailed steps below:

Invited Signatory Journey

Receive Email Invitation
Create Credentials and Log In
Review and Sign the Terms & Conditions
Confirm Signature via OTP
Documents Successfully Signed
Process Completed