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Can I cancel a transaction through my terminal?
Can I cancel a transaction through my terminal?

Refund Instructions on Terminal

Updated over a week ago

Android Terminals: Α920 Pro, A920, A910, Α80, A50, A77

  • Select the three parallel lines to enter the Menu.

  • Select "Refund".

  • Swipe the customer's card.

  • All transactions with this card will appear.

  • Select the transaction you want to refund.

Ciontek Terminals: CS50C, Ciontek CS30PRO, Ciontek CS30PRO with professional scanner

  • Press the "Refund" option located at the bottom of the terminal's screen.

  • You can either manually enter the card number or swipe the card by selecting "Read Customer Card".

  • All transactions with this card will appear.

  • Select the transaction you want to refund.

Prolin Terminals: S900, S800, D200

  • Select "Menu" and then Cancel Transaction.

  • Select/Swipe the card on your terminal.

  • All transactions with this card will appear.

  • Select the transaction you want to refund.

Terminals VX520, VX675 - The process is not supported on these terminals, and you will need to perform the refund/cancellation through your account.

You can always refund/cancel a transaction through your account by selecting Sales → Transactions. Once you find the desired transaction, select Reversal to refund either part or the entire amount. See detailed instructions here.

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