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All Collectionsviva.com Terminal appAdvanced featuresSurcharge
Terminals, transactions, cards and features that support Surcharge
Terminals, transactions, cards and features that support Surcharge
Updated over 2 months ago

Transaction Types that support Surcharge:

  • All Card Present Transactions

  • Refunds: Refund includes the total amount + the Surcharge fee

  • Partial refund consists of the refunded amount and a surcharge fee percentage that corresponds to the refunded amount's percentage

Which Merchant Currencies are Supported

  • All Merchant Currencies are supported.

Which Terminals support Surcharge

  • All Card Terminals running the Viva.com terminal App.

Country and Card eligibility

  • Currently, the service is available to the following countries with the following criteria:

Greece, Italy, Spain, Bulgaria, Portugal:

  • All NON EEA cards allowed to surcharge - Debit & Credit cards

Denmark, Finland, Netherlands, Czechia, Poland, Ireland, Norway, Germany:

  • All non-EEA cards allowed to surcharge - Debit & Credit cards

  • All business cards, are allowed to surcharge - Domestic, EEA & non-EEA / Debit & Credit Cards

  • All 3rd party card scheme is allowed to surcharge (AM.EX & Diners)

UK:

  • All business cards, are allowed to surcharge - Domestic, EEA & non-EEA / Debit & Credit Cards

  • All non-UK Consumer cards allowed to surcharge - Debit & Credit cards

  • Diners' cards

Pricing fee for the cardholder

When the cardholders accept the transaction with Surcharge, based on their card type and country, they will be charged with:

  • min amount (as per table below)

  • % Fee on the amount of sale

Card type

Fee

Euro Countries

UK

PL

CZ

DK

NO

BG

Surcharges

min

min

min

min

min

min

min

Domestic Commercial

2,50%

0,000 €

£0,00

PLN 0,00

CZK 0,00

DKK 0,00

NOK 0,00

BGN
0,00

EEA Commercial

3,00%

0,000 €

£0,00

PLN 0,00

CZK 0,00

DKK 0,00

NOK 0,00

BGN
0,00

International Consumer

3,95%

0,450 €

£0,45

PLN 1,95

CZK 11,40

DKK 3,40

NOK 5,30

BGN
0,90

International Commercial

3,95%

0,450 €

£0,45

PLN 1,95

CZK 11,40

DKK 3,40

NOK 5,30

BGN
0,90

Eligible features with Surcharge

  • ISV fees are excluded from Surcharge

  • Surcharge transactions are excluded from 0% merchant commission

  • Pushing of the parameters to the terminals is done once per day automatically, only for PAX devices.

    For the rest of the devices, or for faster update of the PAX ones, the merchant can update manually the parameters in every device or close the app and re-launch it.

Disclaimer

Merchants shall notify the Cardholder with the amount of the surcharge before the transaction is executed. If a Cardholder complains over a surcharge, the Merchant shall try to handle the complaint itself. Terms and Conditions - Viva.com.

Check here to see what Surcharge is and how to enable it

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