The proper functioning of the Viva.com Terminal application is ensured through regular updates that they offer:
Offer new features
Improve the existing ones
Fix bugs
Enhance our security
Tip: Make sure you update the app as often as possible to keep its performance at its peak.
If you have downloaded the viva.com Terminal app from Google Play or Apple Store
Manual update:
Update the app every time you see a notification of a new update on your device.
Update the device:
Ensure that you keep it updated:
Your device's operating system (Android or iOS).
All applications that are installed.
In extremely rare cases where an urgent update is required, the app may display an immediate update message so that the device can continue to accept payments. Typically, such maintenance tasks are performed outside of business hours.
In rare cases, the app may display a message for an immediate update so that you can continue to accept payments.
When does this happen? Usually early in the morning, before the working day starts.
What should you do? Perform the update immediately to continue using the app.
Automatic update. Turn on automatic updating of applications to avoid interruptions in your operation.
If your device has the viva.com Terminal app pre-installed | If you manage a large number of devices with the viva.com Terminal app |
The Viva.com Terminal app for Android is designed to work on any commercially available Android device, including a wide range of payment terminals. These payment terminals are managed by Viva.com and are therefore automatically updated.
These devices include:
If you don't know the model of your device, you can view photos of each model to identify it. | In this case, we strongly recommend that you adopt an MDM (Mobile Device Management) platform to distribute and manage applications on these devices. |
Troubleshooting your application
Transactions can fail for a number of reasons. Before proceeding with more detailed technical troubleshooting, with or without the help of customer service, please follow the steps below:
Ensure that the card used for the failed transaction has sufficient balance
Use the Status option to perform basic checks. If you see a red flag, start troubleshooting from there
Exit and restart the application. There are different ways to terminate an app on Android and iOS devices. We're sure you know how to do it
Uninstall and reinstall the app
Make sure you are using the latest version of the app
Update the app's parameters using the "Update" option
If you are using the app in conjunction with a device: Go to the Bluetooth menu, select to "forget" the device, and then reconnect it from the beginning
If none of the above actions resolve the problem:
Use the 'Chat with us' option. For a smoother experience, it's recommended to do this from a different device that has the viva.com Terminal app or viva.com Banking App installed
Important!
Before contacting us, please make sure you have used the "Send Logs" option from the application menu. This feature allows your device to send useful information so we can better understand the problem and resolve it more efficiently.