Many times, it takes some time until you send the device, have it inspected, and repaired.

In the meantime, you can carry on accepting payments by downloading, installing, and using our Viva.com Terminal App temporarily with any other device that is readily available.

However, if this is possible, you can contact us to find out if you are eligible for a replacement device. If yes, we will send you a replacement unit accompanied by a return coupon that you can use to return the faulty device.

Note: If the returned device has a problem not covered by the warranty, you may be charged with the repair cost. If the returned device is found without any problem, you may still be charged an inspection fee.