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Activate and Setup your devices
Activate and Setup your devices

General Information for Activation and Management of POS Devices

Updated over 2 weeks ago

Viva.com provides flexible and user-friendly POS solutions for businesses. This guide offers all the necessary information for activating, operating, and managing POS terminals and applications. The goal is to help you start using your terminal for secure and fast transactions.

To start accepting payments with Viva.com, you need to activate your POS devices. The activation process depends on the type of device you have. This overview will guide you through the general steps for each device category. For detailed instructions, please refer to the linked articles.


When You Receive Your Terminal

Upon receiving your POS terminal, check the following:

  • Ensure you have all the required accessories:

    • Terminal device.

    • Connection cables (USB or Ethernet, depending on the model).

    • SIM card (if the model includes a pre-installed SIM card, e.g., PAX A920 Pro).

    • Charger.

    • Terminal battery (depending on the model).

    • Thermal paper roll for the printer (depending on the model).

  • Verify that the terminal and the devices you will use meet the software requirements:

    • Bluetooth 4.2 or later.

    • Android 8.1 or later (for using the Viva.com Terminal App).

Initial Setup

  1. Insert the battery into the terminal.

  2. Insert the SIM card into the terminal (for Ciontek devices or if you plan to connect to the internet via mobile data).

  3. Start charging the terminal.

  4. Power on the terminal using the power button.

  5. Enter your Wi-Fi network details and link a Google Play Store account to allow the terminal to perform necessary updates.


General Activation Steps

Activating your device is a crucial first step in enabling seamless payment processing for your business. The process ensures your device is ready to handle transactions securely and efficiently. While the steps may vary slightly depending on your setup, the following general guidelines will help you get started smoothly.

Ways to Activate Your Device

Choosing the Right Setup

Additional Recommendations

  1. Sign in Method: Use the credentials of your account (username and password) to log in directly.

  2. Using a device code: Necessary for specific devices optional for most.

After activating your device you can choose the way to setup your device according to your needs.

Your business structure determines the most efficient method:

  • For Sole Proprietors:
    If you are the only user, simply log in with your credentials. It’s fast and hassle-free.

  • For Shared Devices:
    When devices are shared among multiple users, the PIN method is recommended. This allows easy tracking of transactions per user and ensures smooth handovers.

  • For Dynamic Staff Changes:
    If your team changes frequently, activate devices with the PIN method. Features like transaction batching can streamline reconciliation during shift changes.

  • Assign a recognizable name to each activated device for quick identification in your account.

  • Enable PIN protection on device settings to prevent unauthorized changes.

  • If your business operates across multiple locations, create separate stores in your account and assign each device accordingly.

Using the App with Accessories

For devices paired with accessories like Mini Card Readers, additional setup steps, such as Bluetooth pairing, may be required. Ensure all accessories are adequately charged and follow the pairing instructions provided.

Managing Store Sources

Once you activated your device, start organizing your POS devices by linking them to specific Stores (a type of Payment Source) within your Viva.com account. Assigning each device to a Store helps you manage, and filter transaction information based on different locations, enhancing your business operations.

  • Create a Store: Learn how to set up a Store by following our Payment Source for Stores guide. This will help you represent each physical location or department accurately.

  • Assign a Store to a Device: After creating your Stores, assign your POS devices to the appropriate Store to organize transactions effectively. Follow the steps outlined in our Managing Stores (Sources) tutorial for detailed instructions.

By properly managing your Stores and linking them to your terminals, you can streamline your payment processes and maintain clear, location-specific transaction records.

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