Viva.com provides flexible and user-friendly POS solutions for businesses. This guide offers all the necessary information for activating, operating, and managing POS terminals and applications. The goal is to help you start using your terminal for secure and fast transactions.
To start accepting payments with Viva.com, you need to activate your POS devices. The activation process depends on the type of device you have. This overview will guide you through the general steps for each device category. For detailed instructions, please refer to the linked articles.
➡️ When You Receive Your Terminal
Upon receiving your POS terminal, check the following:
Ensure you have all the required accessories:
Terminal device.
Connection cables (USB or Ethernet, depending on the model).
SIM card (if the model includes a pre-installed SIM card, e.g., PAX A920 Pro).
Charger.
Terminal battery (depending on the model).
Thermal paper roll for the printer (depending on the model).
Verify that the terminal and the devices you will use meet the software requirements:
Bluetooth 4.2 or later.
Android 12 or later (for using the Viva.com Terminal App).
Initial Setup
Insert the battery into the terminal.
Insert the SIM card into the terminal (for Ciontek devices or if you plan to connect to the internet via mobile data).
Start charging the terminal.
Power on the terminal using the power button.
Enter your Wi-Fi network details and link a Google Play Store account to allow the terminal to perform necessary updates.
➡️ General Activation Steps
Activating your device is a crucial first step in enabling seamless payment processing for your business. The process ensures your device is ready to handle transactions securely and efficiently. While the steps may vary slightly depending on your setup, the following general guidelines will help you get started smoothly.
Ways to Activate Your Device | Choosing the Right Setup | Additional Recommendations |
After activating your device you can choose the way to setup your device according to your needs. | Your business structure determines the most efficient method:
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Using the App with Accessories
For devices paired with accessories like Mini Card Readers, additional setup steps, such as Bluetooth pairing, may be required. Ensure all accessories are adequately charged and follow the pairing instructions provided.
Check our detailed guide here.
➡️ Managing Store Sources
Once you activated your device, start organizing your POS devices by linking them to specific Stores (a type of Payment Source) within your Viva.com account. Assigning each device to a Store helps you manage, and filter transaction information based on different locations, enhancing your business operations.
Create a Store: Learn how to set up a Store by following our Payment Source for Stores guide. This will help you represent each physical location or department accurately.
Assign a Store to a Device: After creating your Stores, assign your POS devices to the appropriate Store to organize transactions effectively.
Follow the steps outlined in our Managing Stores (Sources) tutorial for detailed instructions.
By properly managing your Stores and linking them to your terminals, you can streamline your payment processes and maintain clear, location-specific transaction records.
POS Device Security Guidelines for PCI DSS Compliance
To ensure PCI DSS compliance and maintain a secure payment environment, merchants must take specific measures regarding their POS devices. It is essential to use a new device or one that has been reset to factory settings before installing any application. Merchants should limit the installation of additional applications to only those necessary for business purposes, using solely the official Google Play Store or their organization’s approved device management solution. Keeping both the device's operating system and the Terminal app updated is critical for maintaining optimal security. To protect cardholder data during PIN entry, merchants must instruct customers to shield the PIN pad and confirm that no cameras or recording equipment are directed at the device.
For more information about PCI DSS and your obligations as a merchant accepting card payments, please click here.