If the terminal is not connecting via Ethernet, follow these steps:
Μaking sure that there is a router on site:
Check Ethernet Ports:
Verify that the Ethernet cables are correctly connected to the appropriate ports
Connect the Ethernet cable to the upper left port of the device (LANS232B) and to LAN port 1, 2, or 3 on the router
Check if the LAN signal appears at the top of the terminal’s screen
▹A80
If the LAN signal is not visible:
Static IP:
Contact customer support for further checks
DHCP:
Restart both the router and the terminal
If the issue persists, contact your provider to ensure there is an internet connection
▹For S800 / Q30 Terminals:
If the LAN signal is not visible:
Static IP:
Check the settings to ensure the IP, Mask, and Gateway fields are filled in
If not, fill them in and try to connect
If the connection does not proceed, restart the router and the terminal
If the problem remains, contact your internet provider to confirm the correct settings and functionality of the connection
DHCP:
Try restarting the router and the terminal
If the issue persists, check in the settings to see if the terminal is receiving an IP address
If there is no IP address, contact your internet provider for more information
Attempt to connect to another network to check if the terminal recognizes the IP address.
If, after the above, the problem persists, please contact one of our representatives for further verification stating the steps you have taken.