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Network problem - Ethernet
Updated over 3 months ago

If the terminal is not connecting via Ethernet, follow these steps after making sure that there is a router on site:

Check Ethernet Ports:

  • Verify that the Ethernet cables are correctly connected to the appropriate ports.

  • Connect the Ethernet cable to the upper left port of the device (LANS232B) and to LAN port 1, 2, or 3 on the router.

  • Check if the LAN signal appears at the top of the terminal’s screen.

For A80 Terminals:

If the LAN signal is not visible:

  • Static IP:

    • Contact customer support for further checks.

  • DHCP:

    • Restart both the router and the terminal.

    • If the issue persists, contact your provider to ensure there is an internet connection.

For S800 / Q30 Terminals:

If the LAN signal is not visible:

  • Static IP:

    • Check the settings to ensure the IP, Mask, and Gateway fields are filled in.

    • If not, fill them in and try to connect.

    • If the connection does not proceed, restart the router and the terminal.

    • If the problem remains, contact your internet provider to confirm the correct settings and functionality of the connection.

  • DHCP:

    • Try restarting the router and the terminal.

    • If the issue persists, check in the settings to see if the terminal is receiving an IP address.

    • If there is no IP address, contact your internet provider for more information.

    • Attempt to connect to another network to check if the terminal recognizes the IP address.

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