Below are answers to common questions about the available subscription plans.
When will the new plans be charged?
All customers will be charged at the end of their billing period every month.
Can a customer have a custom plan?
Yes. Any customer can submit a request for a custom plan for their business.
Will merchants have the option to upgrade or downgrade their plan?
Yes.
Upgrades take effect immediately.
Downgrades take effect at the end of the current billing period.
If a merchant has more Terminal IDs than their plan includes, how will they be charged?
Each Terminal ID that exceeds the plan's included subscription quota and has processed at least one transaction during the billing period will be charged. Customers can refer to the pricing page here for more information.
How will the customer be charged for the plan?
The plan fee will be deducted from the customer's account.
If a customer exceeds the free outgoing transfer allowance, will the transfers be disabled?
No. The transfers will not be disabled. Once the free transfer allowance has been exceeded, each additional transfer will be charged according to the Transfers & Payments pricing.
Are instant transfers included in the free outgoing transfers?
No. Instant transfers are charged separately.
Can a merchant choose which outgoing transfers are free?
No. Free outgoing transfers are always applied to the first eligible transfers.
Do the applicable charges include both physical terminals and terminal apps, in addition to websites?
Yes. The charges apply to all Terminal IDs and websites.
Still need help? Our team is here to support you. Please contact us via the Chat with us option in your Viva.com account.