Payment notification enables you to accept remote payments for services and products through your viva.com business account.
Your customer receives the payment notification by email. Clicking on payment takes him to the payment page of viva.com. After he completes the payment, you are both notified of its completion.
➽ How do I create a Payment Notification from my viva.com business account
From viva.com Terminal App
From viva.com Terminal App
Tap the arrow button at the bottom of your screen (as it shows on the image below), then select "Request Money" from the options
Enter the required details in the form
(Optional) If you want to adjust any settings, tap the ⚙️ "Payment Notifications" option.
After making any changes in the settings, tap the back arrow in the top left corner to return to the previous screen.
Finally, tap "Create Payment Notification" to complete the process. The details will appear on your screen once it's done.
From Web Browser
From Web Browser
To create a Payment Notification, follow the steps below:
Log in to your business account
Select Payment notification
Select New Notification
Fill in the following:
Payment ID: For your own use, so you can easily track the transaction
Amount: the amount of the transaction
A brief description of the payment: Appears in your customer notification and should be representative of the transaction
Source: Select the name of the store whose linked account will be credited with the payment funds.
Customer name and email: Your customer's details
Expiration date: By default the payment notice expires 30 days from the day it is created, but you have the option to select any expiration date you wish by clicking on the field.
Expiration Time: By default the same time as the creation time, but you have the option to change the expiration time by clicking in the field and entering the time you wish.
Then select the available payment methods that you will provide to your customers
If you wish to disable any of the payment methods, click on the option.
Finally, select Send Notification
Repeat Payment Notification
Repeat Payment Notification
Simply enable Repeat when creating a Payment Notification.
Once the customer pays, a Resend button will be visible on their sale, which allows you to set a new reference and amount for the sale transaction and charge the same card again.
Cancellation of Payment Notification
Cancellation of Payment Notification
In case you need to cancel a payment notification sent to your customer, select the Sales menu and then Online Payments and Payment Notifications.
Search using the time range filters according to when the Payment Notification was created.
Make sure it is still in the "Waiting" or "Expired" state. To cancel, click the Cancel button and then Yes. The payment notification has now been cancelled.
Where can I find the Payment Notifications I have sent?
Where can I find the Payment Notifications I have sent?
To locate the Payment Notifications you have sent, follow the steps below:
Log in to your business account
Select Payment Notification
Search by the desired time period or payment status and click Search
From the results of your search, you can get the following information:
Date and time of sending the payment notice
Full name of customer
Description
Currency
Transaction amount
Status
Pending
Expired
Paid
Cancelled
Options
Info: Displays the information of the payment as you recorded it when you created it
Preview: Preview the payment notification the customer received
Resend: Only on notifications that are Pending or Expired. In the case of a new shipment, the previous Payment Notification is automatically cancelled
Cancel: Only for notifications that are Pending or Expired
Alternative way to view all your transactions here.
➽ Supported payment methods
Payment notifications support a wide variety of payment methods, including:
➔ Cards
Visa, Mastercard, American Express, Maestro, Bancontact, JCB, Discover & Diners Club
➔ Digital Wallets
Apple Pay, Google Pay, Samsung Pay, PayPal, PayPal Pay Later, Viva Wallet & MobilePay Online
➔ Local payment methods
BANCOMAT Pay, Bancontact QR, BitPay, BLIK, EPS, iDEAL, IRIS, Klarna, MULTIBANCO, MB WAY, P24, Payconiq, PayU, Swish, tbi bank, Trustly, WeChat Pay, BlueCode & Satispay
➔ Direct debit and other payment methods
SEPA Direct Debit, Pay By Bank, Cash (Viva Spot) & e-banking (ΔΙΑΣ/DIAS)
You can accept payments from international customers for all payment methods, except for local payment methods and Pay By Bank.
➽ Style & Design
➔ Add your company logo
We highly recommend that you display your company logo on your payment notification pages in order to increase customer recognition and trust, thus improving conversion. You can add your company logo when creating a payment source.
You can also change or update this logo at any time, for any specific payment source. To do this, see our guide Add your brand logo.
➔ Add your brand colour
You can also add your preferred brand colour to the payment notification pages in the form of a URL parameter. See Smart Checkout Integration.
Notes:
Since the brand color is set via a URL parameter, you cannot adjust it if you create the payment notification via your Viva account ('self-care') or if you use the API parameter "paymentNotification": true, as these methods send the payment notification automatically (Viva Documentation).
➽ What is the charge for using the Payment Notification?
Charges are calculated on the basis of the model Interchange++.
Specifically, for Payment Notification services, you will need to check the Price List in the Online Payments field.