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Getting started with Payment Notifications
Getting started with Payment Notifications
Updated today

Request payment for a specific amount from a customer into your viva.com account. The customer receives the payment notification in his/her email inbox and is being redirected to our Smart Checkout page to proceed to the payment.


How can I send a payment notification?

  1. Login to your viva.com account from a browser

  2. Click on the Request money tab at the top of the page

  3. Click on the New Notification button

    The New Payment Notification page is displayed

  4. Complete the mandatory fields:

  5. Click on the Send Notification button

  • Your reference – to help you identify the payment

  • Amount – enter amount greater than 30¢/30p

  • A short payment description - the description to display to the customer

  • Customer Name

  • Customer e-mail

  • Source – select ‘Default’ unless you have set up a separate payment source for this payment channel.

  • The language the notification will be sent in

  • The expiration date and time – which by default ends exactly one month after the notification is sent

  • Any optional tags

The payment notification will be sent to the customer’s email address and will proceed to the payment on the Smart Checkout page.

Repeated Payment Notifications

Simply, enable the Repeat toggle when creating a Payment Notification.

Once the customer pays, a Repeat button will be visible on their sale which allows for setting a new reference and amount for the sale transaction and charging the same card again.

Cancel payment notification

In case you need to cancel a payment notification sent to your customer, select the Sales menu from the Dashboard, then Online Payments and Payment Notifications.

Search by using the time range filters depending on when the Payment Notification was created.

Make sure that it is still in Pending or Expired status. In order to cancel it, click the Cancel button and then Yes.

The Payment notification is now cancelled.

How can I locate the Payment Notifications that I have sent?

To locate the Payment Notifications you've sent, follow these steps:

  1. Sign in to your business account

  2. Select Sales->Online Payments->Payment Notification

  3. Search with the desired period or payment status and press Search

From your search results, you can derive the following information:

  1. Date and time the payment notification was sent

  2. Customer name

  3. Description

  4. Currency

  5. Transaction amount

  6. Status (Pending, Expired, Paid, Cancelled)

  7. Options:

  • Info - The payment information is displayed as you recorded when you created it.

  • Preview - Preview the payment notification received by the customer

  • Resend - Only on notifications that are Pending or Expired. In the case of a new notification, the previous Payment Notice is automatically cancelled.

  • Cancel - Only on notifications that are Pending or Expired.

An alternate way to locate your transactions is here.

What does Payment Notification cost?

Charges are calculated based on the Interchange ++ model.

More specifically, for the Payment Notification services, you will need to check the Price List in the CARD NOT PRESENT field.

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