If you want to enable the preauthorization option on your card terminal you should contact one of our representatives via chat or via email
Preauthorize a transaction
Open the viva.com terminal on your card terminal or mobile device, and follow the below steps:
Select the "Charge" option at the bottom left hand-side of the screen and "Preauth" option.
Enter the amount and press the "Preauth" button.
Tap the card close to the device. Once a successful transaction is completed, you can choose to print or share the receipt.
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Capture/Cancel a pre-authorized transaction
💡To capture a pre-authorized transaction, the process must be initiated through your cash register.
Open the viva.com terminal on your card terminal or mobile device, and follow the
below steps:
Select the "Capture" option at the middle bottom of the screen.
A pre-authorized transaction can be captured by reading the card that was originally used and by selecting the specific transaction.
Upon choosing the desired transaction, 3 options appear:
a. Capture
b. *Release (Cancel the preauthorization)
c. Send receipt
Select "Capture" and enter the amount to be charged which can be the full amount of the pre-authorized transaction or part of it. Tap on "Continue" and confirm by choosing "Capture".
Once the capture is completed, you can either print or send the receipt to the cardholder.
💡 Useful Information!
The pre-authorization cancellation must occur on the same day as the pre-authorized transaction.
Alternatively, you can capture a pre-authorized transaction through your account:
Log in to your viva.com account.
Select Sales > Sales Transactions.
Find the transaction you wish to charge and select Capture.
Search for pre-authorized transactions in Your Account
Log in to your viva.com account.
Select Sales > Transactions.
Choose the period you are interested in.
Select Advanced Search.
From the Reserved Transactions category, select Reserved Only.
Click Search to display all the pre-authorizations you have made for the selected period.