With Viva.com’s innovative Tap on Any Device solution, you can use any iPhone or any Android device with NFC that you can buy in stores to accept payments.
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However, if you need a device with a more “terminal” look or covering a very specific need, visit our store to choose from our broad portfolio of devices at Viva Wallet Store - viva.com

There you can buy a device, or you can order one for use under a subscription contract. Shipping is free.

Subscription contracts help you get a device without having to pay the full amount of the device upfront. To order a device under a subscription contract, you need to have:

If you are a new customer and your account does not have enough balance, you can add funds to your account:

Check here how you can add funds to your viva.com account.

You can get a device under a subscription plan only if you hold an account and you are already verified.

You can pay only with funds in your account. If your account is empty, you can top it up by paying in with a card. Deposit money with card

Note: Subscriptions are available in all countries and for most of the devices offered in our store. However, for compliance reasons, getting a device under a subscription contract is not available to sole proprietors and associations in the UK.

You can end your subscription contract anytime you want without having to pay any termination fees if you have already made transactions generating enough revenue to Viva.com to cover the cost of the device.

If not, you need to pay the difference as a termination fee, and you can keep the device, just in case you need it in the future.

Shipments usually take place the same day or the next working day, and they usually arrive in no more than 2-3 days. You stay informed about the progress of your order by email or through your e-banking.

Almost all the devices offered in our store operate with the Viva.com Terminal App. They come with the application pre-installed.

To activate and set up your device, follow the guide for setting up your Viva.com Terminal App available at: How do I activate the viva.com terminal? | Viva.com Support

Sales orders are sent and invoiced by our partners, who are also responsible for after-sales support. You will find the invoice in the package containing the device.

Subscription orders are sent by Viva.com. The subscription fees are payment fees and therefore they are included in the monthly statement listed in your account at the end of the month.

You can see instructions on where you can find your statement in your account at: Monthly Financial Statement

If you declare the problem in less than 14 calendar days after receiving the shipment, you can return the device.

We will replace the device without asking any questions if the packaging is intact and all the contents are in place.

If you declare the problem after 14 calendar days, you are not entitled to a replacement unit, and you normally need to send the device back to us for repair.