With Viva.com’s innovative Tap on Any Device solution, you can use any iPhone or any Android device with NFC that you can buy in stores to accept payments.
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However, if you need a device with a more “terminal” look or covering a very specific need, visit our store to choose from our broad portfolio of devices at Viva Wallet Store - viva.com

There you can buy a device, or you can order one for use under a subscription contract. Shipping is free.

Subscription contracts help you get a device without having to pay the full amount of the device upfront. To order a device under a subscription contract, you need to have:

If you are a new customer and your account does not have enough balance, you can add funds to your account:

You can get a device under a subscription plan only if you hold an account and you are already verified.

You can pay only with funds in your account. If your account is empty, you can top it up by paying in with a card. Deposit money with card

Note: Subscriptions are available in all countries and for most of the devices offered in our store. However, for compliance reasons, getting a device under a subscription contract is not available to sole proprietors and associations in the UK.

You can end your subscription contract anytime you want without having to pay any termination fees if you have already made transactions generating enough revenue to Viva.com to cover the cost of the device.

If not, you need to pay the difference as a termination fee, and you can keep the device, just in case you need it in the future.

Shipments usually take place the same day or the next working day, and they usually arrive in no more than 2-3 days. You stay informed about the progress of your order by email or through your e-banking.

Almost all the devices offered in our store operate with the Viva.com Terminal App. They come with the application pre-installed.

To activate and set up your device, follow the guide for setting up your Viva.com Terminal App available at: How do I activate the viva.com terminal? | Viva.com Support

Sales orders are sent and invoiced by our partners, who are also responsible for after-sales support. You will find the invoice in the package containing the device.

Subscription orders are sent by Viva.com. The subscription fees are payment fees and therefore they are included in the monthly statement listed in your account at the end of the month.

You can see instructions on where you can find your statement in your account at: Monthly Financial Statement

You can cancel your order anytime unless it has already been sent for fulfillment. If you are late and you still want to cancel, feel free to refuse the delivery.

The package will be returned, the order will be cancelled, and the amount paid will be refunded back through the original payment method. If you paid with your card, we will refund back to your card. If you paid using your account, we will refund to your account.

You can still return a device and request a full refund if you haven’t opened the package and you ship it back no more than 14 calendar days after receiving it.

Coping with Problems Less Than 14 Days After Receiving Your Order

If you declare the problem in less than 14 calendar days after receiving the shipment, you can return the device. We will replace the device without asking any questions if the packaging is intact and all the contents are in place.

Coping with Problems More Than 14 Days After Receiving Your Order

If you declare the problem after 14 calendar days, you are not entitled to a replacement unit, and you normally need to send the device back to us for repair.

Where Should I Send My Device

Send any device that needs to be returned to the following address:

Connexpos
Dimakopoulou 3
12242 – AIGALEO
GREECE

For UK:

Connexpos LTD

Beaver Business Park

Ashford, TN23 7SH

UK

Many times, it takes some time until you send the device, have it inspected, and repaired.

In the meantime, you can carry on accepting payments by downloading, installing, and using our Viva.com Terminal App temporarily with any other device that is readily available.

However, if this is possible, you can contact us to find out if you are eligible for a replacement device. If yes, we will send you a replacement unit accompanied by a return coupon that you can use to return the faulty device.

Note: If the returned device has a problem not covered by the warranty, you may be charged with the repair cost. If the returned device is found without any problem, you may still be charged an inspection fee.