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If an ATM did not dispense some or all of the cash from your withdrawal, please wait up to 12 days for the funds to be released.

If 12 days have passed and the amount has been debited, you will need to follow the <a href="https://euhelp.viva.com/en/articles/5241541-how-do-i-request-a-transaction-dispute?_gl=1*vv1ue2*_ga*MjA0NzUxNzUxOC4xNzc2MjYxMTQ2*_ga_MV5MJ2V3SZ*czE3ODExODI4NTMkbzEzMCRnMSR0MTc4MTE4Mzk3NyRqNjAkbDAkaDA.">transaction dispute</a> process.

Still need help? Our team is here to support you. Please contact us via the Chat with us option in your Viva.com account.

During a cash withdrawal, the amount was not dispensed. What should I do?

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