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All CollectionsTransaction DisputesI am a viva.com debit card holder
During a cash withdrawal, the amount was not dispensed. What should I do?
During a cash withdrawal, the amount was not dispensed. What should I do?

Transactions - Disputes - Card

Updated over a year ago

In case of withholding part or all of the amount, you will have to wait up to 12 days for the amount to be released.

If the 12 days have passed and the amount has been debited, you will need to follow the transaction dispute process.

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