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How can I view my debit card's PIN?

Card - Management - PIN

Updated over 2 months ago

In case you have forgotten your Business or Employee Card's PIN, you can check it via the viva.com App, by following the steps below:

  1. Log in to your viva.com account

  2. Click on the Card Details button

  3. Select Show PIN

  4. You will receive a Push Notification in your enrolled mobile device to authorize your request

  5. Select Authorize

Your Card's PIN will be displayed on the screen of your device for the next 10 seconds.


Change PIN Card

You can change the PIN code of your card at any Mastercard ATM by selecting the corresponding indication.

After changing the PIN code, the new one appears directly on your account by selecting Show card details and Show PIN via the viva.com App.

Locking the Card after an incorrect PIN entry at a terminal

For security reasons, your card will be locked if you enter your PIN incorrectly 3 times during purchase at a terminal.

You can reactivate your card at any ATM by selecting "PIN unlock" from the menu and entering the correct PIN.

We remind you that you can at any time view your PIN through the viva.com App.

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