In case you have forgotten your Business or Employee Card's PIN, you can check it via the Viva.com app or through a browser, by following the steps below:
Via the Viva.com app:
Log in to your Viva.com Account
Click on the Card Details button
Select Show PIN
You will receive a Push Notification in your enrolled mobile device to authorize your request
Select Authorize
Your Card's PIN will be displayed on the screen of your device for the next 10 seconds.
Via browser:
Go to the homepage of your account.
Under the card icon, select Details.
Click on “Show PIN”.
You will receive a Push Notification on your registered mobile device to authorize your request.
Enter the code you received and click Continue.
Your card PIN will be displayed.
➔ Change PIN Card
You can change the PIN code of your card at any Mastercard ATM by selecting the corresponding indication.
After changing the PIN code, the new one appears directly on your account by selecting Show card details and Show PIN via the Viva.com app or via browser.
➔ Locking the Card after an incorrect PIN entry at a terminal
For security reasons, your card will be locked if you enter your PIN incorrectly 3 times during purchase at a terminal.
You can reactivate your card at any ATM by selecting "PIN unlock" from the menu and entering the correct PIN.
We remind you that you can at any time view your PIN through the Viva.com app or via browser.