For a blank or broken terminal screen, please contact customer support for assistance.
For a white screen, restart your terminal and check whether the issue is resolved. Still seeing a white screen? Note your terminal's model and serial number.
S900 or D200 terminals with serial numbers starting with 5B or 5D (not 5A): Follow the troubleshooting steps below.
Other terminal models: Contact customer support for further assistance.
Follow the steps based on the SIM card you're using:
Viva.com SIM card
Turn off your terminal.
Remove the SIM card and clean it carefully.
Reinsert the SIM card and turn the terminal back on.
SIM card from another provider
Turn off your terminal.
Remove the SIM card.
Turn the terminal back on without the SIM card.
What happens next?
Screen still white: Contact customer support for further assistance.
“Network Error” message: The terminal has no mobile data connection. Switch to Wi-Fi and contact your SIM provider to report the issue.
Still need help? Our team is here to support you. Please contact us via the Chat with us option in your Viva.com account.