You can download the viva.com Mobile application from Google Play Store or Apple App Store.
To maximize the security of your transactions and your account, you must verify your identity through the face authentication process for requests regarding account login, online transactions, outgoing bank transfers, etc.
How can I register/enroll my mobile device?
When you first download and run the viva.com Mobile app on your Android/iOS* mobile device, you will need to perform the following actions:
Type your login details (registered mobile number and password)
The viva.com app prompts you to ''Pair your device''
Tap "Continue" and take a selfie.
After taking a selfie, the "Success" indicator should appear on the screen.
Finally, the message "Pairing completed" will be displayed.
Once you complete the above steps, you will successfully register your device with the viva.com Mobile app.
*Android version 8.1 and later and iOS 13 and newer.
How can I authorize a login attempt or a payment/transfer?
Whenever you log in to your viva.com account via a web browser or make online payments/transfers, you need to:
Tap on the notification received on your mobile device and view the approval request.
If enabled, log in to the viva.com Mobile app using the mobile phone's biometrics (Face ID/ Touch ID).
Review the request (Authorise or Reject).
Once authorize the request, you will be logged in to your account.
I am not receiving push notifications through my viva.com App. What should I do?
If you don't get push notifications on your enrolled mobile device, you should make sure that:
You are not using a VPN connection
You have updated the viva.com app to the latest version
Your smartphone is not rooted
You have tried to perform the action from a 4G/5G Network instead of Wi-Fi
If you keep not getting push notifications contact our Customer Support Team via chat or email to look into the issue further.
The device does not recognize my face, what should I do?
If you are using Wi-Fi, try to connect through 4G/5G.
Make sure you are not wearing glasses, a hat, or any object that might obstruct the face recognition process.
Contact our Customer Support chat for further investigation on your issue.
How to change the Language
The viva.com app displays in the language that has been chosen from the device's Operating System's settings.
Change the language on your Android device
On your Android device, tap Settings
Tap System > Languages & input > Languages
If you can’t find "System," then under "Personal," tap Languages & input > Languages
Tap Add a language and choose the language that you want to use
Drag your language to the top of the list
Change the language on your iPhone device
Go to Settings > General > Language & Region
Set the language for iPhone
To add another language, tap Add Language, then select a language.