If your terminal shuts down while printing a receipt, follow the steps below to identify the problem:
Check if you are using the original charging cable:
Yes:
A920, A910 (with USB cable): Try using a different cable or charger.
S900, S800: Contact customer support.
No:
S900, S800, A920, A910 (with USB cable): Try using the original cable or charger. If you don’t have it, contact customer support.