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Pay By Bank
Updated over a month ago

Pay by Bank allows a customer to pay online instantly and directly from their bank account. Pay by bank follows Open Banking standards and applies a high level of security.

The customer will be securely redirected to their Pay By Bank app where they will be able to authorise the payment with no need to share any sensitive details. The customer will be protected by end-to-end encryption.

User Experience

At the checkout, the customer selects “Pay By Bank” as their preferred payment method and - optionally - fills the form with his/her email and name details:

After clicking the “Select bank” button, a list of eligible banks will appear. The customer can select his/her bank and can also easily search for it by entering the bank’s name in the search box:

The customer is then redirected to his/her Bank account in order to sign in and confirm the payment:

Details

  • Payment method type: Asynchronous - payments are not confirmed immediately, the confirmation of payment occurs when the funds arrive, which can be up to 3 business days. You need to set up webhooks in order to get notified for asynchronous payments

  • Refunds: Supports partial and full refunds

  • Recurring payments: Not yet supported

  • Pre-authorizations: Not yet supported

  • Restricted MCC: Some Merchant Categories are not eligible to have Pay By Bank activated. Check the table below for more information.

  • Μerchant countries: Currently available for merchants registered in Finland (support for more Euro countries coming soon)

  • Customer countries: Available to customers in all Euro currency countries and banks supporting this method. The bank list on smart checkout is displayed according to the customer country.

  • Pricing: Please refer to our pricing page under the main navigation for more information

  • Settlement: Customer payments are deposited next day into your business account for confirmed payments / successful transactions (i.e. have statusId = F)

  • Cross-currency payments: Not yet supported

  • Additional notes: The Email address and Customer Name fields within Smart Checkout are optional

How to activate Pay By Bank

This payment method is available upon positive review of your request.

Merchant Categories

There are some merchant categories that are not eligible to have Pay By Bank activated. If your business is in one of these categories, you will not be able to accept payments through Pay By Bank:

Merchant Category (MCC)

Description

4812

Telecommunication Equipment Including Telephone Sales

4814

Telecommunication Services including but not limited to prepaid phone services and recurring phone services

4816

Computer Network/Information Services

4899

Wire Transfer Money Orders (V, D, G, X) Money Transfer (M)

5122

Drugs, Drug Proprietors and Druggists Sundries

5912

Drug Stores and Pharmacies

5966

Direct Marketing–Outbound Telemarketing Merchants

5967

Direct Marketing–Inbound Teleservices Merchants

5993

Cigar Stores and Stands

6051

Quasi Cash–Merchant

7841

VD/Video Tape Rental Stores

Get Support

If you would like to integrate with Viva, or if you have any queries about our products and solutions, all you need to do is log in to your viva.com account, select "Talk to us" from the menu, and connect with viva.com's specialized chatbot for immediate, personalized, and fast support.

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