Pay by Bank allows a customer to pay online instantly and directly from their bank account. Pay by bank follows Open Banking standards and applies a high level of security.
The customer will be securely redirected to their Pay By Bank app where they will be able to authorise the payment with no need to share any sensitive details. The customer will be protected by end-to-end encryption.
User Experience
At the checkout, the customer selects “Pay By Bank” as their preferred payment method and - optionally - fills the form with his/her email and name details:
After clicking the “Select bank” button, a list of eligible banks will appear. The customer can select his/her bank and can also easily search for it by entering the bank’s name in the search box:
The customer is then redirected to his/her Bank account in order to sign in and confirm the payment:
Details
Payment method type: Asynchronous - payments are not confirmed immediately, the confirmation of payment occurs when the funds arrive, which can be up to 3 business days. You need to set up webhooks in order to get notified for asynchronous payments
Refunds: Supports partial and full refunds
Recurring payments: Not yet supported
Pre-authorizations: Not yet supported
Restricted MCC: Some Merchant Categories are not eligible to have Pay By Bank activated. Check the table below for more information.
Μerchant countries: Currently available for merchants registered in Finland (support for more Euro countries coming soon)
Customer countries: Available to customers in all Euro currency countries and banks supporting this method. The bank list on smart checkout is displayed according to the customer country.
Pricing: Please refer to our pricing page under the main navigation for more information
Settlement: Customer payments are deposited next day into your business account for confirmed payments / successful transactions (i.e. have statusId = F)
Cross-currency payments: Not yet supported
Additional notes: The Email address and Customer Name fields within Smart Checkout are optional
How to activate Pay By Bank
This payment method is available upon positive review of your request.
Merchant Categories
There are some merchant categories that are not eligible to have Pay By Bank activated. If your business is in one of these categories, you will not be able to accept payments through Pay By Bank:
Merchant Category (MCC) | Description |
4812 | Telecommunication Equipment Including Telephone Sales |
4814 | Telecommunication Services including but not limited to prepaid phone services and recurring phone services |
4816 | Computer Network/Information Services |
4899 | Wire Transfer Money Orders (V, D, G, X) Money Transfer (M) |
5122 | Drugs, Drug Proprietors and Druggists Sundries |
5912 | Drug Stores and Pharmacies |
5966 | Direct Marketing–Outbound Telemarketing Merchants |
5967 | Direct Marketing–Inbound Teleservices Merchants |
5993 | Cigar Stores and Stands |
6051 | Quasi Cash–Merchant |
7841 | VD/Video Tape Rental Stores |
Get Support
If you would like to integrate with Viva, or if you have any queries about our products and solutions, all you need to do is log in to your viva.com account, select "Talk to us" from the menu, and connect with viva.com's specialized chatbot for immediate, personalized, and fast support.