All Collections
Transactions
Deposit/Transfer funds, sales transactions, etc.
44 articles
How can I deposit funds to my viva.com account?
I transferred funds to my viva.com account from another bank. When will the amount be available?
How can I recall a bank transfer order from another bank to my business viva.com account?
What is the commission when depositing funds and when do they become available?
Deposit money with card
How can I transfer funds to another bank?
How do I cancel an outgoing bank transfer?
Can I recall an outgoing bank transfer order?
What is the SEPA Instant transfers?
Can money from another international bank be credited to my account?
How can I cancel a SEPA Direct Debit mandate?
Why is my funds transfer being rejected?
How can I transfer money from my personal viva.com account to a card?
How can I change the Beneficiary Name within my viva.com account?
How can I accept payments from my customers?
Where can I see my sales transactions?
What payment cards / payment schemes does viva.com support?
How do I find my failed sales transactions?
How can I cancel a card charge through my account?
A refund to the customer's card was not completed / delayed. Why?
What is the Payment Notification?
What is Quick Pay?
What is the Virtual Terminal?
Real-Time Settlement & Clearance
How can I refund a transaction amount on the customer's card?
What is cashback?
How do installments work?
A card payment has shown as 'failed'. Why did this happen?
Dynamic Currency Conversion (DCC)
Which terminals, currencies and features Dynamic Currency Conversion (DCC) supports
Multicurrency
Surcharge
Terminals, transactions, cards and features that support Surcharge