Request payment for a specific amount from a customer into your viva.com account. The customer receives the payment notification in his/her email inbox and is being redirected to our Smart Checkout page to proceed to the payment.
How can I send a payment notification?
Login to your viva.com account from a browser
Click on the Request money tab at the top of the page
Click on the New Notification button
The New Payment Notification page is displayed
Complete the mandatory fields:
Click on the Send Notification button
Your reference – to help you identify the payment
Amount – enter amount greater than 30¢/30p
A short payment description - the description to display to the customer
Customer Name
Customer e-mail
Source – select ‘Default’ unless you have set up a separate payment source for this payment channel.
The language the notification will be sent in
The expiration date and time – which by default ends exactly one month after the notification is sent
Any optional tags
The payment notification will be sent to the customer’s email address and will proceed to the payment on the Smart Checkout page.
Repeated Payment Notifications
Simply, enable the Repeat toggle when creating a Payment Notification.
Once the customer pays, a Repeat button will be visible on their sale which allows for setting a new reference and amount for the sale transaction and charging the same card again.
Cancel payment notification
In case you need to cancel a payment notification sent to your customer, select the Sales menu from the Dashboard, then Online Payments and Payment Notifications.
Search by using the time range filters depending on when the Payment Notification was created.
Make sure that it is still in Pending or Expired status. In order to cancel it, click the Cancel button and then Yes.
The Payment notification is now cancelled.
How can I locate the Payment Notifications that I have sent?
To locate the Payment Notifications you've sent, follow these steps:
Sign in to your business account
Select Sales->Online Payments->Payment Notification
Search with the desired period or payment status and press Search
From your search results, you can derive the following information:
Date and time the payment notification was sent
Customer name
Description
Currency
Transaction amount
Status (Pending, Expired, Paid, Cancelled)
Options:
Info - The payment information is displayed as you recorded when you created it.
Preview - Preview the payment notification received by the customer
Resend - Only on notifications that are Pending or Expired. In the case of a new notification, the previous Payment Notice is automatically cancelled.
Cancel - Only on notifications that are Pending or Expired.
An alternate way to locate your transactions is here.