Can I have a Viva.com account without having an IBAN?
Yes, you can have a fully functional Viva.com account without an IBAN designator. Your account will support outgoing bank transfers, and you can still transfer money through your accounts as normal.
What are the benefits of having an IBAN?
Having an IBAN designator allows you to receive incoming transfers from external accounts.
Does the charge apply to the account or per IBAN?
The charge applies per IBAN. A merchant can have more than one IBAN associated with their account.
Can I request an IBAN if I haven’t applied until now?
On 1/7/2024, customers who have not requested an IBAN will receive a notification on their account UI informing them about the deactivation of their IBANs and the possibility to activate one.
Note: the new pricing for the IBAN designator will take affect at 01/08/2024 for Greek customers
Will a merchant be able to deactivate the IBAN subscription?
Yes, a merchant will be able to deactivate the IBAN subscription, and it will take effect at the end of the billing period.
Can anyone request a Greek IBAN?
Merchants whose accounts are based in Euro countries can make a request that will be reviewed by viva.com.
How can I make a request for an IBAN?
A merchant will be able to make a request from the Main page of their viva.com account. Only the admin of the account can make the request.
How will I be notified about my IBAN request?
The reply will be visible on the notification feed of the viva.com account dashboard.
When will the IBAN be charged?
The IBAN will be charged at the end of each month. (Monthly charge: €10.00, depending on the country's currency.)
How will the IBAN be charged?
The amount will be deducted from your account
Can I have a non-GR IBAN?
Only GR (Greek) IBANs will be provided to Viva.com accounts.
How can I top up my account without an IBAN?
A customer can use Quick Pay, Deposit money with card (Pay-
In) and Payment Notification.
Will I be able to use the IRIS service without an IBAN (GR only)?
If a merchant wants to use the IRIS Service, they must have an IBAN.