Looking for instructions on how to create a new IBAN or deactivate it? In this guide, we will show you how to perform all these actions quickly and easily. From 1/7/2024 customers can make a request from their account's UI for an IBAN designator
➽ IBAN Activation
To create a new IBAN, follow these steps:
On the Account list page or from the Accounts detail page, you will be able to request for an IBAN activation for an account that does not have IBAN either for a subwallet or for primary account
Activation will be enabled after approval from viva.com. Meanwhile you will be able to see that the request is in progress
You will be informed about the approval of the request at your Dashboard Feed
➽ IBAN Deactivation
You can deactivate your IBAN subscription, and the deactivation will take effect immediately. Select "Accounts" and then select "Deactivate IBAN". In case you have more than one, select "Details" from the IBAN you wish to deactivate and then select "Deactivate IBAN".
➽ Where can I find my account's IBAN?
Once the request is completed, you can locate the IBAN as follows:
After logging into your viva.com account (browser & app), select "Accounts" from the menu.
A list of all your accounts will appear. Select the account for which you want to view the IBAN.
In the app: The IBAN will be displayed under "Account Details".
In the browser: The IBAN will be shown in the "IBAN Account Number" column or by selecting "IBAN Details".
