In the event that you do not have access to your registered mobile phone number, and as a consequence you cannot log in to your profile, please send us your request via E-mail, from your registered E-mail address to support@viva.com, so we can assist you in updating your number.
In your communication, please make sure to include:
The old registered phone number.
The new phone number that you wish to register.
The reason for the change.
Our team will ensure that you are served promptly.
Note: Updating your mobile phone number will apply simultaneously to all viva.com accounts associated with your personal information.