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Account Creation and Activation Guide

Personalized Offer

Follow the steps below to create an offer tailored to your business needs. Provide some basic information about your business, select the services and pricing plans that suit you, and review the offer prepared for you. You can then accept it and proceed with submitting your application.

Select an Account Type

Select the account type that best meets your business needs.

For businesses in Greece, the following option is available:

  • Business Account + Card Payments: Includes the features of a Business Account, as well as the ability to accept card payments.
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Your Business Needs

Select how your business accepts payments (in person, online, or both), then indicate the number of employees and your estimated annual business turnover.
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Choose Your Plan

Review the recommended account plan based on your business needs, compare the available plans and their benefits, and select the one that suits you best.
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Get a Personalized Offer for Your Business

Choose the card acceptance rates that best suit your business by committing to a specific monthly transaction volume. Alternatively, select “Skip – No commitment” to continue with standard rates without a monthly transaction volume commitment.
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Unlimited Free Incoming Transfers

First, select the country or region from which your business receives most of its incoming transfers, as well as the country or region to which you send most of your outgoing transfers.

Select the incoming transfer plan that suits you: either Unlimited Incoming Transfers for a fixed monthly fee or Pay per Incoming Transfer with no monthly subscription.

Review Your Offer

Review your personalized offer, including the selected plan, services, fees, and any monthly transaction volume commitments. If you agree, select “Accept & Apply” to continue, or “Reject” if you do not wish to proceed.

Your offer remains available for 60 days, allowing you to return and continue the process later.
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Complete Your Account Verification

To activate your Viva.com Business Account, you will need to complete several verification steps, including confirming your identity, verifying your business and its ultimate beneficial owners, providing tax residency information, and signing the required documents.

Your progress is saved, so you can return and continue the process at any time.
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Confirm Your Business Details

At this step, you will need to verify your business details through gov.gr. Select “Continue to gov.gr” and sign in to complete the verification. Once the process is complete, return to your application to proceed to the next step.

Identity Verification

Verify your identity online by following the steps in the article: Remote Identity Verification Instructions for Greece

Confirm Your Business Ownership and Control Details

Review and complete the details of your business’s ultimate beneficial owners and persons with significant control (UBOs/PSCs).

Information such as control type, ownership percentage, and nationality is retrieved automatically from the official business registry, but you can update it if necessary.

Complete any missing information, such as date of birth and identification details, and add any beneficial owner or person with significant control who does not appear in the registry.

Select “Save Person” for each entry, then “Continue” to proceed to the next step.
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Provide Additional Business Details

Enter your business trading name (if different from its registered legal name) and confirm or update its operating address.

If you operate an online store, enter your website address (URL) and indicate whether products are shipped directly from suppliers or third-party warehouses located outside the European Economic Area (EEA) or the United Kingdom.

Finally, select the suggested category that best describes your main business activity, or search for another category if needed.

Select “Continue” to proceed to the next step.

  • Business trading name

  • Business operating address

  • E-commerce details

  • Main business activity

Additional Verification Checks

Depending on your business activity, you may need to provide additional information or supporting documents before card acceptance services can be activated.

  • Sales with deferred delivery

  • Proof of source of funds

  • Business operating licence or proof of registration

Confirm Your Tax Compliance Details (FATCA/CRS)

Review the pre-filled declarations required for compliance with FATCA (Foreign Account Tax Compliance Act) and CRS (Common Reporting Standard).

Confirm that the information about your business classification, sources of income, and US tax status is correct.

If any declaration does not apply to your business, select “Change My Answers” to update the relevant information.
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Application Review and Agreement Signing

After submitting your application, Viva.com will review it. Once approved, you can proceed with the final activation steps, including selecting the authorized persons who will sign the agreement, reviewing and signing the required documents, and activating your Business Account and card acceptance services.

Your Application Has Been Submitted – Review in Progress

Your application has been submitted successfully and is currently under review. No further action is required from you at this stage.

Once the review is complete, you will be notified by email and through your account activation screen.

Select “Back to Activation” to return to your account activation overview.
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Review and Sign Your Agreement

Once your application is approved, you can proceed with activating your Business Account and card acceptance services.

Select “Review & Sign” to review and electronically sign the relevant agreement and complete the activation process.
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Select the Authorized Signatories

Select the authorized persons who will sign the agreement on behalf of your business.

You can select people retrieved from the official business registry or add another person by selecting “Add a Signatory”.

Make sure that all selected persons are legally authorized to represent and bind your business, then select “Continue” to proceed.
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Review and Sign Your Agreement

Review your selected services, applicable fees, any monthly transaction volume commitments, and the relevant agreements and terms and conditions.

Confirm that you have read and accepted the relevant documents and that you are legally authorized to sign on behalf of your business.

Enter your full name in the relevant field and select “Sign & Activate” to complete the process and activate your Business Account and card acceptance services.
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Your Business Account Is Now Active!

Your Viva.com Business Account has been successfully activated and is now ready to use.

You can order a physical terminal or set up the Viva.com Terminal app, add funds to your account, and invite members of your team.

Select “Go to Dashboard” to access your Business Account and start using Viva.com services!

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