In this article, you will find all the necessary info you need to charge a card on your Ciontek card terminal and/or mobile phone or tablet 'viva.com terminal'.
The Ciontek card terminals are:
Ciontek CS30PRO
Ciontek CS30PRO with a professional scanner
Ciontek CS50C
Sale
To charge a card through viva.com terminal, follow these steps below:
Sign into the viva.com terminal.
Enter the amount on the app's home screen.
Ask the cardholder to tap the card on the back of your device.
Once the transaction is successfully completed, a relevant message will appear on the screen.
You have the option to print, share, or send the transaction receipt.
In case you want to find and print/ share the transaction details after the transaction is completed you can follow the steps as described below.
Transactions list
In order to find past transactions and their details, you can:
Select the Transactions option.
Select All transactions.
Filter by Period.
Select the transaction and you can Print or Share it.
Sale with Tip
In order to add a tip during a card charge you must activate the Tipping option.
Tap on More.
Tap on Tipping.
Toggle on Tipping.
Select the tipping options that you wish.
The available options are:
Percentage of the transaction amount. By default, you will see 5%, 10%, and 15% but you can change them as you wish. Once enabled, this option prompts the cardholder to select the amount percentage they wish to tip with
Allow custom amounts. Once enabled, this option allows the cardholder to enter the tip amount they wish
Round tip up. Once enabled, this option disables all other tipping options and asks the cardholder if they wish to have a tip automatically added to the amount necessary to round up to the nearest full amount.
See below how you can activate the tipping options.
Sale with percentage tip
Sale with personalized tip
Sale with rounding tip up
How to enable Instalments & Tips in the 'Viva.com Terminal' application.
Overview
Instalments in the ‘Viva.com Terminal’ application allow your customer to pay the total purchase in small portions throughout a fixed period, as long as the following criteria are met:
You registered your Viva account in Greece.
The customer’s card supports installments (refers to Credit cards)
Note: If the card chosen is not able to be used for instalments then the following will be shown, where you can either pay in full, choose another card, or cancel the transaction:
Activation Steps (Instalments)
From the main screen, navigate to the ‘More’ menu at the bottom-right:
From here, click on the ‘Instalments’ toggle to ensure they are enabled:
When using instalments, you can select the number of monthly instalments to offer (up to a maximum of 36):
If the card chosen is not able to be used for instalments then the following will be shown, where you can either pay in full, choose another card, or cancel the transaction:
Tipping
Tips or Tipping in the ‘Viva.com Terminal’ application allow you to collect tips therefore allow payments to include tips.
Enable the Tipping toggle to unlock:
You will then see the following options:
One-step tip
Percentage options
Custom tip
Round tip up (see below for further information)
One-step tip
The one-step tip option in the Viva Terminal app allows users to quickly add a desired tip to their total amount. This feature requires either preset percentage options or a custom tip option to be enabled. If the user confirms the tip, the predefined tip will be added to the amount, and the updated total will be displayed on the card presentation screen. If the user declines one-step tipping, they will be prompted to choose either a percentage tip or enter a custom tip amount.
Percentage options
This option allows users to pre-define three tipping choices. Customers will see these options before making their payment, enabling them to decide on their preferred tip amount.
Custom tip
This option allows users to manually enter a tip amount. If activated alongside percentage options, a fourth choice labeled ‘Other Amount’ will be available.
Round tip up
‘The ‘Round Tip Up’ option disables all other tipping functions and prompts the cardholder to add a tip that rounds the total amount up to the nearest whole number.
More specifically:
if the integer amount is below 20 and the decimal amount below 0.50, then the round up should be to the nearest integer amount, so 8.49 would become 9.00
if the integer amount is below 20 and the decimal amount above or equal to 0.50, then the round up should be to the second nearest integer amount, so 8.67 would become 10.00
if the integer amount is above or equal to 20 and the decimal amount below 0.50, then the round up should be to the second nearest integer amount, so 21.49 would become 23.00
if the integer amount is above or equal to 20 and the decimal amount above or equal to 0.50, then the round up should be to the third nearest integer amount, so 21.67 would become 24.00
if the integer amount is above or equal to 40 and the decimal amount below 0.50, then the round up should be to the third nearest integer amount, so 41.49 would become 44.00
if the integer amount is above or equal to 40 and the decimal amount above or equal to 0.50, then the round up should be to the fourth nearest integer amount, so 41.67 would become 45.00