If your terminal's printer is producing receipts that are faded or barely visible, follow these steps to resolve the problem:
➡️ Check Thermal Printing Ribbon
Confirm Proper Placement: Check if the thermal printing ribbon is correctly installed
Repositioning: If the ribbon is not properly positioned, reposition it correctly. Scrape the outer edge of the ribbon with a metal object to see if the receipt darkens
Contact Customer Support: If the issue persists after repositioning, contact customer support for further assistance
→ For S900, S800 Terminals
Take a Photo: Take a photo of the receipt and send it to us via email or chat for further inspection
→ For A920, A910, A80 Terminals
Printing Settings:
Go to the menu: System > Settings > Printer
Change the print quality to high
Try printing a test receipt
Take a Photo: If the print quality does not improve, take a photo of the receipt and send it to us via email or chat for further inspection