➽Declaration of unseizable account
You can declare your viva.com account as unseizable on the AADE platform.
Then, you will need to send an email to support@viva.com from your registered email.
In your request, you should include:
Your full name
Your registered phone number
Additionally, you will need to attach the document from AADE that proves the declaration of the unseizable IBAN.
Important Note:
Legal entities do not have the option to maintain an unseizable account.
The unseizable account is valid only against the state and not against private individuals.
➽I want to change banks for the unseizable account:
You can declare only one unseizable account. Therefore, if you have declared the IBAN of another bank, you will need to deselect it if you wish to declare your viva.com account.
You should contact AADE by calling 2131621000 at the AADE help desk. They will guide you on both the deletion of the old account and the declaration of the new unseizable account.
It is worth noting that "VIVA Payment Services Single Member S.A." has not yet been included in the electronic update of the Declaration - Deletion of unseizable accounts between AADE and credit institutions or electronic payment institutions, meaning that the process of Declaration - Deletion of unseizable accounts must be carried out exclusively by you through taxisnet or via the AADE help desk.
Finally, once the above process is completed, please send us the relevant proof at confiscations@viva.com so we can take the necessary actions on your account.