In this article, you will find all the necessary information to use MOTO (manual card entry) in the viva.com terminal application.
With MOTO, you can manually process payments by entering the customer's card details, which is particularly useful for payments made over the phone.
💡 Useful Information!
Please note that, as a merchant, you are responsible for obtaining the customer's permission before using their card details to process a payment via MOTO (manual card entry).
MOTO / Over-the-phone payment is a special feature granted to specific merchant categories upon request to our Customer Support Team and following a full approval process.
Activate MOTO
Given that you have received the approval, the MOTO activation can take place during the initial setup and activation of the viva.com terminal. If you did not activate MOTO at that time, you can do this later within the viva.com terminal.
To setup MOTO, after activating the app and allowing the mandatory permissions you reach the Setup your viva.com terminal screen.
Tap the Setup your Terminal button.
Tap Continue.
On the next screen, you can either connect an external device for chip & PIN transactions - if needed - or you can skip this step and setup later. Tap Continue.
On the MOTO screen, select the Activate MOTO option and Continue.
MOTO Transaction
In order to enter card details manually, follow the steps below:
Select the "More" option from the main screen
Tap on "Payment Methods"
Choose "Enter card details"
Return to the main screen, enter the required payment amount and select the "Charge" button
On the "Enter customer card details" screen, enter customer's:
Card number
Expiration date
CVV
and select "Charge".
Upon successful completion of the transaction, a respective indication will be shown on the screen.