Once you complete the set-up of your physical stores, follow the steps below in order to connect the card terminal to your account. This guide provides detailed instructions for linking and managing your terminals via a computer, mobile browser, or the Viva.com app. It also includes steps for locating and deactivating terminals if needed.
From desktop:
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From mobile phone browser:
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Activation through viva.com Mobile App:
** In case you have one of D200, S900, S800 card terminal models, the "activation code" is displayed the serial number located on the back of the terminal. |
How can I locate my card terminals?
Log-in to your viva.com Business account through a browser
Choose, Sales → Physical Payments → Card Terminals
Important
The viva.com terminal application uses the SoftPos type. Each time the viva.com terminal application is activated on a mobile device, a new entry labeled SoftPos will be created.
How can I disable a terminal on my account?
In case of replacement of a terminal due to failure, we will deactivate it within a few days. Once it is deactivated, it no longer appears in the menu Sales → Physical Payments → Terminals.
However, in case you wish to modify the status of your terminal (Active/Active), you will follow the following path from your account home page:
Sales → Physical Payments → Terminals, and you will change the status from "Active POS" to "Inactive POS" in the Operation column.