➥ Transaction Types that support Surcharge:
All Card Present Transactions
Refunds: Refund includes the total amount + the Surcharge fee
Partial refund consists of the refunded amount and a surcharge fee percentage that corresponds to the refunded amount's percentage
➥ Which Merchant Currencies are Supported
All Merchant Currencies are supported.
➥ Which Terminals support Surcharge
All Card Terminals running the Viva.com Terminal app.
➥ Country and Card eligibility
Currently, the service is available to the following countries with the following criteria:
Greece, Italy, Spain, Bulgaria, Portugal:
All NON EEA cards allowed to surcharge - Debit & Credit cards
Denmark, Finland, Netherlands, Czechia, Poland, Ireland, Norway, Germany:
All non-EEA cards allowed to surcharge - Debit & Credit cards
All business cards, are allowed to surcharge - Domestic, EEA & non-EEA / Debit & Credit Cards
All 3rd party card scheme is allowed to surcharge (AM.EX & Diners)
UK:
All business cards, are allowed to surcharge - Domestic, EEA & non-EEA / Debit & Credit Cards
All non-UK Consumer cards allowed to surcharge - Debit & Credit cards
Diners' cards
➥ Pricing fee for the cardholder
When the cardholders accept the transaction with Surcharge, based on their card type and country, they will be charged with:
min amount (as per table below)
% Fee on the amount of sale
Card type | Fee | Euro Countries | UK | PL | CZ | DK | NO | BG |
Surcharges | min | min | min | min | min | min | min |
|
Domestic Commercial | 2,50% | 0,000 € | £0,00 | PLN 0,00 | CZK 0,00 | DKK 0,00 | NOK 0,00 | BGN |
EEA Commercial | 3,00% | 0,000 € | £0,00 | PLN 0,00 | CZK 0,00 | DKK 0,00 | NOK 0,00 | BGN |
International Consumer | 3,95% | 0,450 € | £0,45 | PLN 1,95 | CZK 11,40 | DKK 3,40 | NOK 5,30 | BGN |
International Commercial | 3,95% | 0,450 € | £0,45 | PLN 1,95 | CZK 11,40 | DKK 3,40 | NOK 5,30 | BGN |
➥ Eligible features with Surcharge
ISV fees are excluded from Surcharge
Surcharge transactions are excluded from 0% merchant commission
Pushing of the parameters to the terminals is done once per day automatically, only for PAX devices.
For the rest of the devices, or for faster update of the PAX ones, the merchant can update manually the parameters in every device or close the app and re-launch it.
➥ Important note
Merchants shall notify the Cardholder with the amount of the surcharge before the transaction is executed. If a Cardholder complains over a surcharge, the Merchant shall try to handle the complaint itself.
Additionally, to assist in resolving potential disputes regarding the surcharge, an option has been added to skip the surcharge. Specifically, when the surcharge appears in the application, tapping the three dots in the upper-right corner of the screen reveals the option to skip the surcharge for the customer. In this case, the transaction amount is displayed to the customer without the surcharge. Terms and Conditions - Viva.com.
Check here to see what Surcharge is and how to enable it