Why am I being asked to update my account?
As part of our regulatory obligations, you may be asked to confirm or update specific information related to your account.
The process is entirely digital and does not require sending any documents. We will guide you step-by-step through your account to help you complete all necessary actions.
What do I need to do?
If you're one of the affected customers, you will receive:
An email notification
A dashboard notification in your Viva account
These notifications will guide you through a quick and easy update process, designed to take just a few minutes. The flow is similar to the onboarding journey, but:
All available information will be prefilled
You may be asked to complete any missing or outdated details
You will need to review, confirm, and digitally sign the required declarations
This step brings your account in line with the updated requirements introduced by Viva Bank.
How long do I have to act?
You will have 30 days from the time of notification to complete the update.
To support you through the process, you’ll also receive:
A first reminder after 10 days
A final reminder at 20 days