Our goal is to ensure that your experience remains excellent at every stage of your relationship with us, even if you decide to close your account.
If you are already speaking with one of our representatives, you can provide them with more information about the reason for closing your account. This way, you can receive the most targeted and effective support while exploring alternative solutions that may meet your needs.
We are here to provide any information you may need.
➡️How to Submit a Deactivation Request
To deactivate your account, simply log in to your viva.com account, select "Talk to Us" from the menu, and contact viva.com's specialized chatbot for immediate, personalized, and fast support or you can email us at support@viva.com. Our team will process your request and guide you through the next steps.
➡️Prerequisite: Zero Balance
To complete the account closure request, your balance must be zero. If you need assistance on how to zero out your balance, contact us, and we will guide you through the process step by step.
➡️Protection of Personal Data
Although account deactivation is permanent, we ensure the retention of your personal data in full compliance with applicable laws, so you can feel completely secure.
Deactivating your account is a straightforward process, always supported by our experienced team. Contact us today to explore the best solutions viva.com offers you, even if you’ve already decided to close your account!