To create a Viva.com account, you’ll need to provide some basic personal and business information and complete the required verification process.
Important: If you received an invitation from a Viva.com representative or partner, such as a marketplace or ISV, use the registration link included in your invitation.
Step 1: Start your registration
Visit the official Viva.com website and select Create Account.
Enter the requested personal and business information to begin the registration process.
Step 2: Provide your details
You’ll be asked to provide information such as:
First name
Last name
Company name
Business Registry Number or VAT Number
Email address
Phone number
Website, if applicable
Country
Estimated annual processing revenue
Step 3: Complete the required checks
In most cases, Viva.com automatically collects the required information from trusted sources.
If additional information is needed, Viva.com will contact you by email with instructions on how to provide it.
Step 4: Complete identity verification
Identity verification is completed by video.
For more information about the process, visit Remote Identity Verification Methods.
After completing the verification process
Your IBAN is created once the verification process has been completed.
During account creation, you can also make a test transaction of up to 0.01 to see how the process works.
Register your mobile phone as a trusted device
For additional security, we strongly recommend installing the Viva.com app and registering your mobile phone as a trusted device.
Your trusted device can be used to approve sensitive actions through push notifications, such as:
Sending money
Revealing card details
Changing your password
Learn more about the Viva.com mobile app and trusted device process.
Changed your mobile number? You may need to update your trusted device. Find out how to change your registered mobile number.
For more information about getting started with your account, see our Onboarding & Activation Guide.
Still need help? Our team is here to support you. Please contact us via the Chat with us option in your Viva.com account.