Verify that the Ethernet cables are correctly connected to the appropriate ports

Connect the Ethernet cable to the upper left port of the device (LANS232B) and to LAN port 1, 2, or 3 on the router

Check if the LAN signal appears at the top of the terminal’s screen

Contact customer support for further checks

Restart both the router and the terminal

If the issue persists, contact your provider to ensure there is an internet connection

Check the settings to ensure the IP, Mask, and Gateway fields are filled in

If not, fill them in and try to connect

If the connection does not proceed, restart the router and the terminal

If the problem remains, contact your internet provider to confirm the correct settings and functionality of the connection

Try restarting the router and the terminal

If the issue persists, check in the settings to see if the terminal is receiving an IP address

If there is no IP address, contact your internet provider for more information

Attempt to connect to another network to check if the terminal recognizes the IP address