Supported Wireless Android Terminals:
A50, A77, A910, A920, A920 Pro
Google Android Card Terminals (Ciontek CS30PRO, Ciontek CS30PRO with professional scanner, Ciontek CS50C, etc)
Wi-Fi Card Terminal Not Connecting to the Internet or Disconnecting
➔︎ For A50, A77, A910, A920, A920 Pro Terminals:
Go to the VW POS application menu.
Open the menu from the left side.
System > Settings > Network Settings > Wi-Fi > Wi-Fi Network Settings
➔︎ For Google Android Terminals:
Pull down the menu and tap the Wi-Fi icon.
▶ Check Wi-Fi Connection:
If the terminal is not connected to Wi-Fi, check if the wireless network is password-protected and operating on the 2.4 GHz band.
To see this information, tap the Wi-Fi name, and you will find the relevant details in the menu.
Note: The Wi-Fi must be on the 2.4 GHz band and password-protected for the terminal to connect.
▶ Troubleshooting Steps:
If there is no connection, try connecting to another available network. If there’s still no connection, contact customer support.
➔︎ If there is a Wi-Fi connection but no network connection:
Select the name of the network you are connected to and tap "Forget Network." Try reconnecting, ensuring the password is correct. If you receive "Connection Failed," contact customer support.
➔︎ If using a Static IP:
Do not select "Forget Network." Instead, try connecting to another Wi-Fi network.
In any case, if you can connect to a different network, there is no issue with the terminal itself.